FREQUENTLY ASKED QUESTIONS ABOUT OUR HAIR SALON
How often should I get my haircut?
The ideal haircut schedule depends on your hair type, length, style, and overall hair health. At Salon Monzer, our experienced stylists generally recommend a trim every 4–6 weeks to maintain shape, prevent split ends, and keep your hair looking healthy and polished. During your visit, your stylist will personalize a maintenance plan that works best for your lifestyle and hair goals.
How do I book an appointment at Salon Monzer?
Booking an appointment is easy. Our Front Desk Team is happy to assist you Tuesday–Friday from 9:00am–7:00pm and Saturday from 9:00am–5:00pm.
📞 Call us at 905-842-7222 to schedule your visit with one of our talented stylists at our luxury hair salon in downtown Oakville.
I coloured my own hair… help!
You’re not alone — and we’re here to help. Most at-home colour situations can be corrected, though it may take more than one visit depending on your hair’s condition and colour history.
We recommend booking a complimentary consultation with one of our professional colourists. During your consult, we’ll assess your hair and discuss the best corrective options, which may include balayage, highlights, colour correction, or colour remover, all using professional-grade products.
Do you accept walk-ins?
We do our best to accommodate walk-in guests whenever possible. However, to avoid disappointment and ensure availability, we recommend calling ahead to reserve your appointment.
Why do your stylists have different pricing levels?
At Salon Monzer, our team includes stylists with varying levels of experience, advanced education, and specialization. Pricing reflects each stylist’s training, expertise, and years in the industry, allowing our guests to choose the level that best suits their needs and budget—without compromising quality.
Is it okay to see a different stylist at Salon Monzer?
Absolutely. We work as a collaborative team, and many of our clients enjoy visiting different stylists based on availability, services, or personal preference. Whether you stay with one stylist or explore others, you’ll always receive the same elevated experience and care.
Where can I see your stylists’ work?
You can explore our latest transformations, balayage work, haircuts, and styles on Instagram and Facebook. We regularly share real client results and behind-the-chair moments so you can get inspired before your visit.
I’m unhappy with my haircut or colour. What should I do?
Your satisfaction is very important to us. If something doesn’t feel right, please don’t hesitate to let us know — communication is key.
If you’re unhappy after leaving the salon, contact us within 48 hours and speak with our Front Desk Team. We’ll arrange a follow-up appointment within four working days to address your concerns and ensure you leave feeling confident and happy.
Do you offer ammonia-free hair colour?
Yes. We proudly offer INOA by L’Oréal Professionnel, an ammonia-free hair colour line that delivers rich, long-lasting results while being gentler on the hair and scalp.
What professional colour line do you use?
We use L’Oréal Professionnel, a globally respected, salon-exclusive colour line known for innovation, performance, and exceptional results.
What forms of payment do you accept?
We accept cash, debit, VISA, MasterCard, and Salon Monzer gift cards for your convenience.
We love your feedback
Your experience matters to us. If for any reason we don’t meet your expectations, please let us know. Any service concerns brought to our attention within 48 hours will be addressed with care and professionalism.
If you have suggestions on how we can enhance your experience, feel free to:
📧 Email us at info@salonmonzer.com
📞 Call the salon to speak with our Manager
We truly value your feedback and appreciate you choosing Salon Monzer, your trusted upscale hair salon in downtown Oakville.